Course overview
The aim of this course is to develop an awareness of the range and scope of issues pertaining to management and professional practice
in the field of information management and services. Management theories and skills for information agencies including: organisation and management theories;
marketing, strategic planning and evaluation of services, including information services; designing policies and programs; human resource management; job design; team management; leadership; change management; conflict resolution; financial management (including all types of budgets); management of buildings and equipment; customer service with user experience and user-centred design; IT management; disaster management including digital and physical preservation.
Course learning outcomes
- Review the role of the information professional, placing the profession in past context in order to view its potential future, explaining the role of the information professional in society as sustaining an informed public and democratic society.
- Examine the necessary management and leadership skills for information agencies; including human resources management; financial management; marketing and strategic planning functions.
- Review the different organisational contexts within the field of information management and services, including the impact of current issues, policies and legislation on information management practice.
- Critically analyse issues such as information equity in today's society, as well as information management education and training.
- Identify community expectations, governance frameworks and the ways the business environment creates and maintains records and information and preservation.