Course overview
To provide the skills and knowledge to design, implement, maintain and troubleshoot communication and collaborative IT based system.
Course learning outcomes
- Describe the operation and components involved in an IT based communication system
- Design a communication and collaborative solution for integration into a modem data network
- Provision unified communications for end users and associated devices
- Describe the need to implement QoS for voice and video and configure the DiffServ QoS Model
- Troubleshoot and maintain a unified communications system
- Maintain a unified communication system