Service Management and Integration

Undergraduate | 2026

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Mode icon
Mode
Mode
Your studies will be on-campus, and may include some online delivery
On campus
area/catalogue icon
Area/Catalogue
INFO 3042
Course ID icon
Course ID
207161
Campus icon
Campus
Adelaide City Campus
Level of study
Level of study
Undergraduate
Unit value icon
Unit value
6
Course owner
Course owner
Adelaide University
Course level icon
Course level
3
Work Integrated Learning course
Work Integrated Learning course
No
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Inbound study abroad and exchange
Inbound study abroad and exchange
The fee you pay will depend on the number and type of courses you study.
No
University-wide elective icon
University-wide elective course
No
Single course enrollment
Single course enrolment
No

Course overview

To develop competencies in IT service management with a focus on aligning IT service provision with the needs of the business, drawing on best practice guidelines from the Information Technology Infrastructure Library® (ITIL®) framework.

Course learning outcomes

  • Define and describe key concepts relevant to the practice of service management and the ITIL service lifecycle.
  • Analyse the opposing forces within service management and recommend how to balance these forces by drawing on key principles and models of service management.
  • Outline the steps in the various service management processes and define how the processes relate to each other within the context of the service management lifecycle.
  • Develop service operation processes including event management, incident management, request fulfilment, problem management and access management that adhere to key service operation principles and demonstrate value to the business.
  • Design service operation activities to continuously monitor, report, control and improve the level of service delivered with consideration of underlying technologies and the interaction of processes from the various service lifecycle stages.

Prerequisite(s)

N/A

Corequisite(s)

N/A

Antirequisite(s)

  • must not have completed INFT3038 Service Management and Integration at the University of South Australia

Assumed knowledge

N/A

Textbook(s)

N/A

Inherent requirements

N/A

Other resources

N/A

Assessment

N/A

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The Student Contribution amount displayed below is for students commencing a new program from 2021 onwards. If you are continuing in a program you commenced prior to 1 January 2021, or are commencing an Honours degree relating to an undergraduate degree you commenced prior to 1 January 2021, you may be charged a different Student Contribution amount from the amount displayed below. Please check the Student Contribution bands for continuing students here. If you are an international student, or a domestic student studying in a full fee paying place, and are continuing study that you commenced in 2025 or earlier, your fees will be available here before enrolments open for 2026.