Course overview
Healthcare organisations in the 21st century are being challenged by rapid changes. These include the impact of an ageing population that is straining healthcare resources and delivery, advances in medical technology, digitisation of workflow, increased consumer expectations about the quality of care, changes in the roles
and responsibilities of healthcare organisations, competition for market dominance, unparalleled growth in the knowledge-based healthcare economy, and imbalances in workforce distribution. Due to these changes, healthcare organisations must adapt, learn and innovate. This requires a paradigm shift in the mindset and skills of healthcare leaders, managers and practitioners. In this course, you will learn management
concepts, tools and techniques to address some of the daunting challenges that healthcare organisations are facing. The course modules consist managing organisational transformation, change strategy, services, and behaviour, and management of knowledge and employee performance in healthcare organisations. The course uses real-world health-related scenarios in its materials and assessments to develop optimal learning.
Course learning outcomes
- Critically evaluate core management principles as they apply to the healthcare environment (including managing complexity; systems thinking; managing change; organisational behaviour; leadership).
- Evaluate and apply core principles of designing and managing systems in health service delivery.
- Use appropriate frameworks and tools to critique service delivery models in the broader healthcare context
- Apply current state analysis approaches to address organisational challenges.
- Create a future state vision for a healthcare organisation by developing a healthcare transformation strategy.
- Apply inter-professional communication, collaboration and teamwork skills to a healthcare management problem.