Course overview
This course provides students with theoretical and practical knowledge of approaches to business process improvement and its impact on organisational management and leadership, business strategy, and business conduct. The course examines the similarities and differences in business process improvement approaches across five popular process movements, provides an in-depth treatment of strategy-led balanced scorecards, and shows how the use of metrics and dashboards aligned with business strategy provides for optimisation of business process improvement initiatives.
Students completing the course develop a body of knowledge that contributes to a comprehensive and integrated application of business process improvement to recent developments in the field of senior organisational management and leadership in international business environments.
Course learning outcomes
- Acquire a body of knowledge of, and critically reflect on, theoretical and practice-based principles of business process improvement and its impacts on organisational management and leadership.
- Critically assess and evaluate different approaches to business process improvement and the use of strategy-led balanced scorecards and dashboards in aligning business strategy for optimisation of business process improvement initiatives.
- Apply principles of business process improvement to organisational management and leadership in international business environments.