Course overview
The aim of this course is to develop students' advanced skills and knowledge of project management in human service contexts. The students will develop advanced knowledge of new public sector management approaches including corporate governance; the tender process; quality assurance; innovation and change within a contractual context; staffing of human service projects; marketing of human services and financial management for project implementation. The students will demonstrate professional competence at designing and managing human service projects.
Course learning outcomes
- Analyse changing human service organisational structures and associated accountability structures
- Examine the developing role of contracts in the provision of human services and critically analyse the roles of contract manager and service manager
- Critique the human resource management issues for human service project managers
- Critically analyse help seeking behaviours related to human services and access and equity issues for diverse communities
- Examine the key issues in the financial management of human service projects for effective service delivery