Delivering Customer Insights

Undergraduate | 2026

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area/catalogue icon
Area/Catalogue
MARK 2014
Course ID icon
Course ID
207537
Level of study
Level of study
Undergraduate
Unit value icon
Unit value
6
Course level icon
Course level
2
Study abroad and student exchange icon
Inbound study abroad and exchange
Inbound study abroad and exchange
The fee you pay will depend on the number and type of courses you study.
No
University-wide elective icon
University-wide elective course
No
Single course enrollment
Single course enrolment
No
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Note:
Course data is interim and subject to change

Course overview

This course will provide students with an in-depth understanding of the practice of market research, to identify and deliver customer insights. Working in a group, students will be conduct a practical market research project; working through all stages of the market research process including research design, data collection, analysis and interpretation of findings. Students will be required to understand and apply both qualitative and quantitative research techniques and will present the findings from their research in both written and oral formats.

Course learning outcomes

  • Discuss the managerial importance of market research and its role in marketing strategy
  • Provide a detailed overview of the stages in the market research process
  • Develop a market research design which incorporates appropriate research approaches including measurement instruments and sampling frames
  • Use contemporary statistical packages to analyse quantitative data
  • Interpret data analysis in the context of the identified business problem
  • Communicate research results in written and oral presentation formats

Prerequisite(s)

N/A

Corequisite(s)

N/A

Antirequisite(s)

N/A