Course overview
This course assists students in developing cross-cultural communication competence and management and negotiation skills to successfully solve problems and capitalise on opportunities in a multicultural environment. Specific topics include understanding the foundations of culture and cultural frameworks; cross-cultural verbal and non-verbal communication and communication styles; motivation, leadership and decision-making across cultures; negotiation and conflict resolution in global business settings; understanding organisational culture; managing multicultural teams and culturally diverse organisations. Students study concepts and theories from cross-cultural psychology and management. They apply the acquired knowledge and gain relevant skills during hands-on activities such as scenario-based discussions, case studies and simulations.
Course learning outcomes
- Recognise socio-cultural factors and understand their effect on individuals, organisations, and the business environment
- Identify culturally contingent management practices and analyse challenges and opportunities they create for organisations operating in a global setting
- Demonstrate cultural sensitivity and communicate effectively across cultures
- Use understanding of cultural differences in behaviour and mindsets to prepare for international negotiation
- Apply theory to design effective managerial responses to cross-cultural situations at the interpersonal and organisational levels