Managing Services

Undergraduate | 2026

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Area/Catalogue
BUSI 2300
Course ID icon
Course ID
201594
Level of study
Level of study
Undergraduate
Unit value icon
Unit value
6
Course level icon
Course level
2
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Inbound study abroad and exchange
Inbound study abroad and exchange
The fee you pay will depend on the number and type of courses you study.
Yes
University-wide elective icon
University-wide elective course
Yes
Single course enrollment
Single course enrolment
Yes
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Note:
Course data is interim and subject to change

Course overview

This course is designed to enable students to understand the nature of services and service management, service concepts and the design of service delivery systems, the role of technology in services, the role of facilities management in designing the service experience, managing demand and capacity in services, service quality and performance systems, innovation strategies for services and globalisation of services. 

  • Framing Services
  • Delivering Services
  • Improving Services

Course learning outcomes

  • Apply the principles and concepts for managing service-based operations in today's economy.
  • Examine process, employee and customer orientations of service delivery.
  • Evaluate the roles of people, technology and the servicescape as they relate to organisations.
  • Effectively communicate the strategies for effective and efficient service delivery.
  • Work autonomously and collaboratively in deriving service management solutions for organisations.
  • Demonstrate skills in problem solving, ethical awareness and written communication.

Assessment

Essay, Report, Critical Analysis, Discussion, Discussion, Discussion, Discussion, Discussion, Discussion, Discussion, Discussion, Discussion, Discussion