Counselling

Counselling offers free, confidential, short-term professional counselling to help you manage personal challenges affecting your study or wellbeing. Appointments are available face-to-face, online or by phone. Appointments are not available for students overseas. Visit our online booking page to book an appointment with a counsellor.  

Access and Inclusion Advisers provide advice and guidance for students who have a disability, impairment or a chronic health condition and those with significant caring responsibilities. Appointments are available face-to-face, online or by phone. Visit the online booking page to book an appointment with an Access and Inclusion Adviser.  

Counselling offers free, confidential, short-term support to help you manage personal challenges affecting your study or wellbeing. Appointments are available face-to-face, online or by phone.  Visit our online booking page to book an appointment with a counsellor.  Appointments are not available for students overseas. 

Please contact Student Assist on 1300 877 903 or the Student Wellbeing and Safety team at counselling@adelaide.edu.au.

Kurraka Counselling provides a safe, private and comfortable space where you are offered support for your individual needs as a First Nations student. This is a free and confidential service available to all Aboriginal and Torres Strait Islander students. Our counsellors are available to chat with you and provide support with any issues impacting your study or personal life.

First Nations students can email kurraka@adelaide.edu.au to ask any questions or arrange support. A counsellor will get back to you.

If you are a student at Whyalla, there is a counsellor on campus that be booked through the online booking page. 

If you are studying at Mount Gambier campus, you can access counselling support via phone or Zoom that can be booked through the online booking page.

University Crisis Line

For out-of-hours crisis support for Adelaide University students: 

• Call 1300 107 441 or text 0488 884 163  
• Available weekdays 5pm–9am and 24 hours on weekends and public holidays.  

Adelaide University’s graduate research students and their immediate family can access the Employee Assistance Program (EAP), provided by Human Psychology. Call 1300 277 924 for a confidential discussion. For more information, view the short 2 minute video from Sam Young, Director, Human Psychology. 

You can also access support from Adelaide University Student Wellbeing and Safety through the online booking page.

University Crisis Line 

You can also access support from Adelaide University Counsellors. For after-hours crisis support for Adelaide University students:

• Call 1300 107 441 or text 0488 884 163 
• Available weekdays 5pm–9am and 24 hours on weekends and public holidays. 

The Student Wellbeing and Safety team may be able to provide support for an assessment extension or replacement exam application. 

• My extension or replacement exam request relates to a medical condition/ illness:   
  You need your treating GP to provide you with support to complete this application.
  
  
• My extension or replacement exam request relates to the death of a relative:
  You may be required to provide a copy of the death certificate or funeral notice to support this application.   
  
  
• I am looking for a support letter because of a personal issue not described above:
  Please contact the counselling team at counselling@adelaide.edu.au.

Counselling appointments are 50 minutes long.

Your session with a counsellor is a chance to talk about what’s going on for you and work with your counsellor to plan ways forward.  

Yes. 

SMS reminders

• SMS are sent to Australian mobile numbers only
• SMS are sent to the mobile number that is listed on your student record 

Email reminders

• The email reminder will be sent to your student email address.

If you are unable to attend your appointment, you can contact us to reschedule.  You can also convert your appointment to phone or online if more convenient. Please contact Student Assist on 1300 877 903 or counselling@adelaide.edu.au to make any changes.

Your participation with the Student Wellbeing and Safety team is confidential. Your personal information and attendance details will not be shared outside of this service unless you give permission, or under exceptional circumstances.

Our counsellors are either psychologists or social workers and they must adhere to the professional codes of conduct set by their registering associations. 

In exceptional circumstances, Student Wellbeing and Safety may be required to share information without your consent. Exceptional circumstances include:

• If there is a reasonable belief that you or someone else may be at risk
• If there is a legal requirement to disclose, such as a court-ordered subpoena, or if you are under 18 years of age 
• If the University needs to seek legal advice.

Counsellors keep session records. These records are stored on a secured platform.