Student wellbeing and safety

The support you need to thrive at university

Looking after your wellbeing and safety is about feeling supported and having what you need to do well at university. The Student Wellbeing and Safety teams provide personal counselling, triage for urgent needs and critical incidents involving students, specialist counselling and care coordination as well as holistic health and wellbeing projects and initiatives. It’s about having access to the right support, resources, and opportunities that can help you succeed academically and in life.

Contact Student Assist

Whether you’re looking for someone to talk to, practical tools to navigate challenges, immediate assistance, or ways to stay connected and engaged, support is always within reach.

For general enquiries or further assistance, or to make an appointment, please contact Student Assist.

Phone: 1300 877 903
Online enquiry: Student Assist form

Need emergency support?

If you are in crisis or feel you can’t keep yourself safe:

Call Triple Zero (000) for ambulance, fire or police emergencies
Go to your nearest hospital emergency department
Call University Security (available 24/7) on (08) 0313 5444 or 1800 500 911 for on campus emergencies.
Call Mental Health Triage (available 24/7) on 13 14 65 
Call Lifeline (available 24/7) on 13 11 14
If you are outside Australia, contact your local emergency or crisis services, or a local hospital.

Wellbeing and safety services

Our services are here to help you get the most out of your time at university. We reguarly share support and practical tools on the AU student social media channels and student news.

Access counselling

Our teams offer a safe, free and confidential spaces to discuss your needs. Our Counsellors use a brief-intervention and solution-focused approach to help you address your concerns and barriers to study. If you need additional support, we’ll help you find the right services.

After hours support is also available through the University Crisis Support Line.

Call 1300 107 441
Text 0488 884 163

(The crisis support line is available weekdays 5pm–9am and 24 hours on weekends and public holidays)

Book an appointment with a counsellor

Student wellbeing and safety services

If you are a student who requires urgent support, is involved in serious or critical level incidents, or requires specialist, escalated and tailored support our Student Wellbeing and Safety team is here to assist, in addition to our counselling service offerings.

Our diverse Specialist Counsellors offer targeted support services for Aboriginal and Torres Strait Islander students and students who have experiences in relation to Gender-based violence and/or sexual harm.

For urgent assistance or support needs, please email counselling@adelaide.edu.au.

Health and wellbeing promotion

Wellbeing isn’t one-size-fits-all. It’s about finding what works for you and exploring new ways to feel balanced, connected, and supported.

Health and Wellbeing Promotion is a service to help you explore, strengthen, and connect all facets of wellbeing, offering free, opportunities, tailored support, resources, and education so you can thrive at university and beyond.

More information coming soon!

Health and medical services

Are you looking to make a health or medical appointment? There are various options on campus.

A university-owned GP practice with locations across City West, City East, Elizabeth, Magill and Whyalla. Clinics provide a range of health care services delivered by GPs, nurses, and allied health practitioners.

Find out more

This is an independent GP practice located on City East campus. They provide a range of health and medical services.

Find out more

Bupa is Adelaide University’s preferred Overseas Student Healthcare Cover (OSHC) provider and is available on campus for support.

Bupa on campus support

Where: Level 3 City East Hub Central
When: 10am-4pm
Find out more about BUPA OSHC

We understand that not all Adelaide University international students are covered through Bupa OSHC. If you are seeking alternative support, please contact your relevant provider (i.e. Medibank, Allianz)

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Student services

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Access and inclusion

Discover our inclusive practices and the support plans available to help you feel empowered at university.

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Respect at AU

Respect at AU helps you find support, reporting options, and information on where to get help if you or someone in the university community has experienced concerning behaviour.

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