Support for you

Support for you

Adelaide University students are part of a vibrant and inclusive community. We are committed to helping you feel connected, supported, and empowered throughout your journey.

Explore the categories below to find the services that best suit your needs.

Your first stop for student support

Student Assist

Student Assist is your one-stop-shop for a wide range of student services and support. Whether you have questions about study, wellbeing, or life at university, the team is here to help you right from your first day, through to graduation.

With staff available across all campuses, Student Assist makes it easy to get the guidance and support you need. They can also help you book appointments with specialists in:

  • Study Support
  • International Student Support
  • Aboriginal and Torres Strait Islander Services
  • Career Services
  • Counselling Services
  • Disability Services
Contact Student Assist

Advocates are trained to provide expert advice and advocacy for students across a wide range of issues. They specialise in helping students understand and exercise their rights, particularly when it comes to academic and educational complaints.

Some of the areas they can assist with include:

  • Requests for remarking or resubmitting assignments
  • Appeals against allegations of academic misconduct
  • Advice on University policies
  • Appeals against intention to preclude
  • Appeals related to examination misconduct
  • Concerns or issues with lecturers
  • HDR Candidature support (progress reviews and milestones / supervision matters)
  • Variations to Assessment (e.g. replacement exams / alternative assessments
  • Amendment to Enrolment & Fees (retrospective withdrawal, fee refunds and remissions)
  • Referrals to other support services both within and outside the university.

If you’re facing any of these challenges, don’t hesitate to reach out to an AUSA Student Care Advocate. They’re available to help you navigate the process and ensure your voice is heard.

Adelaide University offers a range of services to help to support students with a disability or ongoing health condition on your ability to study or work. Support is provided confidentially and tailored to your individual needs through the Access and Inclusion service.

Depending on your circumstances, support may include:

  • Sign language interpreting
  • Alternative format print materials
  • Loan equipment
  • Other specialised services
  • Identify reasonable adjustments
  • Provide advice on negotiating and communicating reasonable adjustments to academic staff
  • Alternative Exam Arrangements (AEA)

To speak with an Access and Inclusion Advisor, contact Student Assist or make a booking online.

Wirringka Student Services provides a welcoming, culturally safe, and supportive environment for Aboriginal and Torres Strait Islander students at Adelaide University. Whether you're studying on campus or externally, staff are available to support you across all Adelaide University locations, including regional campuses.

You can connect with an Aboriginal Student Engagement Officer directly for personalised assistance. Support is available in person, or via phone, email, and Skype for external students. For help making contact or booking an appointment, reach out to Student Assist.

The Student Academic Learning Support team is here to help you succeed in your studies and assessments. They offer a wide range of online resources, workshops, and personalised learning support to build your skills and confidence throughout your Adelaide University journey.

If the online resources haven’t fully answered your questions, you can speak directly with a Learning Adviser. Drop-ins are available on every campus for quick, personalised advice, or you can make an appointment for more in-depth support.

To book a session with a Learning Adviser, contact Student Assist or make a booking online.

Student Advisers are here to help you get the most out of your experience at Adelaide University. If you'd like to speak with someone who understands the unique challenges faced by international students, contact the Student Assist team here.

The Student Ombud is authorised to conduct enquiries and take action to resolve complaints raised by students under the Student Complaint Resolution Procedure, once all internal processes have been exhausted. The role of the Student Ombud is to ensure that all students receive fair and equitable treatment within Adelaide University.

The Student Ombud is there to provide advice and, if appropriate, independently investigate your complaint to determine whether you have been treated fairly and that all the correct policies and procedures have been followed. Although part of the University, the Student Ombud is independent and impartial.

The Student Ombud will normally only intervene in a complaint when all other avenues for resolution have been exhausted. However, any party to a complaint may seek advice from the Student Ombud at any stage. Find out more information about the Student Ombud.

If you're experiencing financial challenges, USASA’s Financial Wellbeing Service offers confidential, independent, and non-judgemental support to help you manage your situation.

Here’s how they can assist:

  • Budgeting Support – Practical advice to help you manage your money more effectively
  • Guidance – Confidential support for tackling debt and improving your financial wellbeing
  • Advocacy – Help navigating systems like Centrelink and accessing emergency aid
  • Workshops – Learn tools and tips to strengthen your financial literacy
  • Food Assistance – Access free or affordable essentials through the USASA Pantry

Reach out to the USASA Financial Wellbeing Service to get the support you need.