Complaints and appeals

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At Adelaide University, we are committed to providing a fair, respectful, and supportive environment for all students. If you have concerns related to academic matters, services, or interactions, there are clear processes in place to help you raise and resolve issues.

Our complaints and appeals process is designed to be simple and transparent. You can submit a complaint if you feel something has not met the expected standards or lodge an appeal if you disagree with a decision that affects your studies.

We encourage students to seek informal resolution first, but formal options are available if needed. Throughout the process, your privacy will be respected, and you will receive guidance to ensure your concerns are addressed promptly and fairly.

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Feedback and complaints

Learn how to submit compliments, feedback or complaints at Adelaide University, including support services and reporting misconduct.

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Appeals

Learn how to appeal a decision at Adelaide University, including eligibility, submission steps and available student support services.

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Student appeal application

Submit and manage your student appeal at Adelaide University with this official application form, including guidance, required documents and support contacts.

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Examples of inappropriate behaviour

View examples of unacceptable student behaviour at Adelaide University, including definitions, reporting options, and support services.

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Student governance

Get guidance on student enquiries, concerns, complaints, appeals and conduct, including key policies, processes and support available.

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External agencies

Check out information for Adelaide University students on escalating complaints to external agencies, including relevant contacts and visa-related guidance.

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Support for you

Discover key support services for Adelaide University students. Stay connected, informed, and empowered with resources designed to help you thrive throughout your study journey.