As a designated, neutral and impartial dispute resolution practitioner, I provide university wide assistance to students who are encountering difficulties whilst studying at the University. I act as a 'final port of call' and 'an advocate for fairness', not the individual student nor the institution.  While I cannot override a decision of the University, I can on occasions, ask for a reconsideration of a decision, identify and report back on trends and/or make recommendations for improvements to policies and procedures that impact on students.